Thank you for visiting Tool.com. The following are the terms and conditions of our Shipping & Return Policy.
We use the following carriers to deliver our orders:
Shipment Processing Time
All orders are processed within 1-3 business days.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Standard Return Policy
If you are not satisfied with your purchase from Tool.com, return it within 30 days with a receipt for an exchange or a refund. There are a few important things to keep in mind when returning a product:
1) You have 30 calendar days to return an item from the date you received it.
2) Please ensure that the item you're returning is in new or unused condition, repackaged with all of the parts and documentation that were included when you received it.
3) Items that are damaged, dented, or missing major components caused by buyer may be denied for return.
4) Customized items or items with heat-seal are not eligible for return or exchange.
5) Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as inappropriate size, color, quality or ordered by mistake, etc.
6) If you receive defective/damaged products and return because of our mistakes, we will make it right by:
There are some special items, however, that are also ineligible for return, including:
1) Opened Software*
2) Electronic Software Downloads
3) Software Up-to-Date Program Products (software upgrades)
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Refund Method and Time
Once we receive your item and check all requirements have been met, we will process a refund to your credit card (or original method of payment) within 1-2 business days. We will immediately notify you that the return has been accepted and the status of your refund by an email. You receive the credit within a certain amount of days, depending on your card issuer’s policies.