Shipping & Returns

Thank you for visiting Tool.com. The following are the terms and conditions of our Shipping & Return Policy.

Shipping Info

Carriers

We'll ship your order with any major carrier, including UPS, FedEx, DHL, UPS, Air, and Sea to ensure your orders arrive safely and on time. We currently ship to most countries worldwide from China, except for regions with courier restrictions or trade limitations. Or you can see the list of countries we ship to at checkout. If you are unsure whether we can ship to your area, please feel free to contact us.

Shipment Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).

Order Tracking
If a tracking number is provided by the shipping carrier, we will update you on the tracking information via email. The delivery time is generally 6–12 days depending on the loaction. However, delays may occur due to product availability, customs inspections or carrier-related issues.

Shipping Rates
Most items qualify for free standard shipping, which is stated on the product page. Otherwise, the shipping cost of your order will be calculated based on the weights of the products and your delivery address. Before the final checkout page, you will see the shipping cost, and you will have the opportunity to cancel your order if you decide not to place it. Please note that, if your order exceeds the carrier’s standard limits for weight, dimensions, or number of parcels and a surcharge is applied, we will always contact you if any additional shipping fees are required.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

About Tax
In rare cases, your order may be subject to customs fees or import duties charged by your government, not by our site. You will be responsible for these charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or elsewhere. Please contact your local customs office for more information about duties, taxes, and related charges.

Standard Return Policy

For items purchased from Tool.com, you can return the item within 30 days of receipt. Returns are subject to the following policies:

• The 30-day return policy applies to unused items in their original condition. You are responsible for the return shipping cost.
• If the return period exceeds 30 days but within 6 months, as long as it is an unused item in its original state, you can still return it. However, we will charge a restocking fee.
• After starting the return process, you need to complete the return within 14 days, and we will return the money to you within 7 days of receiving the item.
• If the item you received is wrong, or there are other problems such as violent logistics damage, missing parts, quality problems, etc., please contact us in time for a replacement or refund.
• The shipping address can be modified before shipment. If the items are already in transit and the delivery address needs to be changed, you will be responsible for the additional cost of changing the address and we do not support returns or refunds for this reason.

How to Request a Return?
To start a return, please contact us at sales@tool.com with your order number, product name and reason for return. Our support team will respond you with the correct return address via email once your return is accepted. Please do not return items to the original shipping address, as it may not be eligible for processing.

Refunds, Partial Refunds or Restocking Fees

The above is the standard shipping & returns policy on Tool.com. If you have any questions, please feel free to contact us via email: sales@tool.com or by phone: +86 191 2604 0360.