We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from Tool.com:
1) You have 7 calendar days to return an item from the date you received it.
2) Please ensure that the item you're returning is repackaged with all of the parts and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
1) Opened software*
2) Electronic Software Downloads
3) software Up-to-Date Program Products (software upgrades)
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Note: There will be a 15% restocking fees and you will have to ship back to HongKong warehouse at your cost.